At Intrinsic Asset Management, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected (where necessary).

What information do we collect and how do we use it?

When we provide personal financial advice, we ask you for the information we need, investment and insurance, broking, we ask you for the information we need to provide services (i.e. open accounts, fill in insurance applications etc.) as well ad adequately understand your situation and circumstances (critical to the personal advice process). This can include a broad range of information ranging from your name, address, contact details and age to other information about your personal affairs including your lifestyle and financial goals, assets and liabilities, current income levels and investment and risk preferences.

How do we use your information?

We provide your personal information to third party service providers to enable them to provide investment portfolio administration services, investment products, tax and SMSF administration, personal insurances quotes and cover as well as external compliance audits.

We also use your information to enable us to manage your ongoing requirements and our relationship with you, e.g. provide financial market and external regulatory updates. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.

From time to time we will use your contact details to send you offers, updates, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email or by post. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so.

We may also use your information internally to help us improve our services and help resolve any problems.

What if you don’t provide information to us?

If you do not provide us with some or all of the information that we ask for, we may not be able to provide adequate personal advice tailored to your specific situation. Further, if we are not able to understand your entire situation we may not be able to offer all our services and areas of advice set out in our Financial Services Guide.

You can contact us without using your name or by using a pseudonym.  However, we may need your name or contact details to respond to you.

Web and mobile data

We may use technology such as cookies, beacons, tags, scripts and tracking pixels to collect, store and use anonymous data about how you use our website / mobile technology. This includes your server address, the date and time of your visit, the pages and links accessed, the type of browser used and other information about your browsing activities. This data is used to increase functionality and can also enable us to display information and content that is tailored to our understanding of your interests. This information alone cannot be used to discover your identity.

How do we hold and protect your information?

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you in the form of filed account applications, Client Discovery Questionnaires, file notes, emails, working notes, advice documents, external service providers as well as Client Relationship Management software/databases. The information collected is stored by Intrinsic Asset Management and Microsoft Office’s cloud and physical storage mediums as well as by external service providers mentioned above. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.

We ensure that your information is safe by ensuring that external service and storage providers maintain compliant with current privacy legislation and security standards. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.

Will we disclose your personal information to anyone?

We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

We hold the information we collect from you in the form of filed account applications, Client Discovery Questionnaires, file notes, emails, working notes, advice documents, external service providers as well as Client Relationship Management software/databases. The information collected is stored by Intrinsic Asset Management and Microsoft Office’s cloud and physical storage mediums as well as by external service providers mentioned above. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers in Australia who are also regulated by the Privacy Act.

We ensure that your information is safe by ensuring that external service and storage providers maintain compliant with current privacy legislation and security standards. We maintain physical security over our paper and electronic data and premises, by using locks and security systems.

How can you check, update or change the information we are holding?

You may ask us for access to your personal information and to correct it at any time.

Upon receipt of enough information to allow us to identify the information, we will tell you what personal information we hold about you. We will also correct, amend or delete your personal information if we agree is inaccurate, irrelevant, out of date or incomplete.

We do not charge for receiving a request for access to personal information or complying with a correction request.

To access or correct your personal information, please write our Privacy Officer:- Justin Mulcahy at PO Box 2003 Bowral NSW 2576.

In some limited situations, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.

What happens if you want to complain?

We welcome your questions and comments about how we manage your privacy. If you have any concerns about whether we have complied with the Privacy Act, the Australian Privacy Principles or this Privacy Policy, please write to our Privacy Officer:- Justin Mulcahy at PO Box 2003 Bowral NSW 2576.

We will consider your complaint through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.

Your consent

By asking us to assist with your financial planning, investment and insurance needs, you consent to the collection and use of the information you have provided to us for the purposes described above.

Updating this policy 

This Privacy Policy was prepared on 21 February 2018. We may update it at any time. The new version will be published on our website, www.intrinsicprivatewealth.com.au